The InsideOUT Writers Team is a small, dedicated group of passionate social service providers, juvenile justice advocates, and even IOW Alumni.  If that fits you, please keep an eye on this page for future openings on our team!

Senior Case Manager, Youth Diversion Services

$55,000 to $65,000

Full Time, Exempt

Reports to: Chief Development and Operations Officer

The mission of InsideOUT Writers is to reduce the juvenile recidivism rate by providing a range of services that evolves to meet the needs of juvenile offenders, both during and following their incarceration. Using creative writing as a catalyst for personal transformation, these young people are empowered with the knowledge and skills necessary to successfully re-integrate into our communities, becoming advocates for their future.

InsideOUT Writers (IOW) leads two innovative programs for youth and young adults who have been impacted by the criminal justice system. The Writing Program leads nearly 30 weekly and bi-weekly creative writing classes for youth incarcerated at four Los Angeles County juvenile detention facilities. As a complement to the creative writing classes, the Writing Program also convenes annual Writers’ Retreats and publishes In Depth, a quarterly literary journal of students’ writings. The Alumni Program provides a continuum of care to Writing Program students who have been released from detention, offering an array of re-entry programming and services to support their transition back into our communities. Recently, IOW has expanded its services to at-risk youth, foster youth, and youth in the LA County diversion system.

This year, InsideOUT Writers is introducing our third innovative program, the Youth Diversion Services Program. In partnership with the Los Angeles County, Department of Health Services (DHS), Office of Diversion and Reentry, IOW is responsible for the coordination of individualized, developmentally appropriate interventions for Youth who come into contact with the justice system or are at risk for further involvement with the criminal justice system in Los Angeles County. Referrals are made by YDD, local law enforcement, courts, or Probation of youth under the age of 18. Self referrals are not allowed under contract.

Under the direct guidance of the CDOO, the Senior Case Manager will help develop IOW’s new Youth Diversion Services program and manage Case Managers that will be hired progressively. The Senior Case Manager will wear many hats while personally providing day-to-day program and managerial support to their team to ensure high quality case management and programming to at-risk, foster youth, currently/formerly incarcerated youth, and youth diverted from the justice system. The Senior Case Manager will an innovative, resourceful and effective manager who possesses a strong initiative, sound judgment, and constructive inter-personal skills to achieve personal and team goals with the Case Managers under their supervision. He/She/They will be responsible for ensuring personal and team adherence to providing healing and trauma informed care, that is asset driven, and aimed at the hoslitic restoration of a youth’s individual well-being, while recognizing the profound impact of trauma on youth. The Senior Case Manager will be responsible for training and mentoring their staff on practices that promote resilience and healing from traumatic experience and environments, in culturally grounded contexts that view healing as the restoration of identity, shared experience, community, and a sense of belonging.

Education Preferred: Master's Degree in Social Work, Criminal Justice, Behavior Sciences, Social Justice, Sociology, or Psychology is strongly preferred. Bachelor's Degree required. In combination with lived experience preferred.

In direct guidance of the CDOO, the Senior Case Manager will:

  • Provide effective youth diversion case management services to youth referred to IOW via approved sources like YDD, law enforcement, probation, and/or court

  • Develop an individualized service or care plan with each youth indicating short and long term goals to complete diversion programming and ultimately reducing recidivism

  • Connect youth with linkages based on individual needs and maintains current knowledge and list of community resources and services available to assist and rehabilitate juveniles and their families.

  • Manage a personal and team caseload that is not to exceed 20 youth per Case Manager during the duration of the Contract

  • Perform intake interviews and needs assessments that assess youth needs based on school, police, and/or court reports; identifies a variety of resources and methods to help juveniles avoid committing more crimes and provides opportunities to assist them in becoming responsible citizens.

  • Build rapport and work towards developing a supportive and trusting relationship

  • Meet on a weekly basis at the office, youth’s school, or home to provide one-on-one mentoring support, complete assessments, make referrals to community partners and services

  • Monitor personal and team progress of each youth on their individual service place

  • Keep detailed case notes and records of all interactions, including the youth, family members, and service providers, especially in required databases

  • Coordinates a variety of services such as crisis intervention, educational services, family counseling, parenting skills, and youth mentoring.

  • Acts as liaison with juveniles, their families, the courts, and other involved agencies.

  • Establishes and maintains detailed, confidential records for each child; evaluates behavior during probation and makes related recommendations to YDD, law enforcement, or courts

  • Speaks to the general public and community groups about juvenile delinquency; educates and informs the community on youth programs and services available in the area.

  • Performs other related duties as assigned.


  • Masters in Social Work, Criminal Justice, Behavior Sciences, Social Justice, Sociology or Psychology is strongly preferred. Bachelor’s Degree Required. In combination with lived experience is preferred. 

  • 6 or 7 Years minimum experience managing Case Managers with a proven track record of meeting personal and team goals in case management service delivery 

  • Demonstrated success in working with at-risk youth

  • Demonstrated self-starter with excellent organizational and time management skills 

  • Excellent verbal and written communication skills 

  • Excellent interpersonal skills to effectively interact with internal management and staff, as well as volunteers, constituents, Board members and representatives from the public and private sectors 

  • Ability to work independently using sound judgment and problem-solving skills

  • Ability to prioritize multiple assignments and respond to a variety of requests 

  • Strong team orientation and demonstrated ability to thrive in such an environment 

  • Strong computer skills, including proficiency with Microsoft Office products (Outlook, Word, Excel and PowerPoint) and Internet research 

  • Knowledge of existing programs available to incarcerated and formerly incarcerated youth, as well as current challenges and issues faced by this population

  • Proven ability to quickly assimilate information to develop and implement solutions that address the needs of constituents, service gaps, and resource constraints 

  • Bilingual skills (English/Spanish) are strongly preferred. 

  • Night and weekend hours may be required.

  • Valid California Driver’s License – Class C and car insurance; driving to juvenile facilities and partner service providers will be required. 

  • Must pass Los Angeles County background and fingerprint clearance.  Applicant may be rejected or terminated based on an unacceptable background check. 


InsideOUT Writers is an Equal Opportunity employer committed to workforce diversity. 

If you are interested in the position, please email your resume and over letter to, subject line "Senior Case Manager -Your Last Name, Fist Initial."