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The InsideOUT Writers Team is a small, dedicated group of passionate social service providers, juvenile justice advocates, and even IOW Alumni.  If that fits you, please keep an eye on this page for future openings on our team!

Job Title: Case Manager, Youth Diversion Services  

Reports To: Senior Case Manager

Position Type: Full-Time, Exempt

Salary: $52,000

Due the nature of this position, telecommuting is not available for the position. The candidate agrees to be fully vaccinated against COVID-19 prior to the start of employment. 

General Description

The mission of InsideOUT Writers is to reduce the juvenile recidivism rate by providing a range of services that evolves to meet the needs of juvenile offenders, both during and following their incarceration.  Using creative writing as a catalyst for personal transformation, these young people are empowered with the knowledge and skills necessary to successfully re-integrate into our communities, becoming advocates for their future.


InsideOUT Writers (IOW) leads two innovative programs for youth and young adults who have been impacted by the criminal justice system. The Writing Program has historically led nearly 30 weekly and bi-weekly creative writing classes for youth incarcerated inside Los Angeles County juvenile detention facilities. As a complement to the creative writing classes, the Writing Program also convenes annual Writers’ Retreats and publishes In Depth, a quarterly literary journal of students’ writings.  The Alumni Program provides a continuum of care to Writing Program students who have been released from detention, offering an array of re-entry programming and services to support their transition back into our communities. Recently, IOW has expanded its services to at-risk youth, foster youth, and youth in the LA County diversion system. 


In 2022, InsideOUT Writers introduced our third innovative program, the Youth Diversion Services Program. In partnership with the Los Angeles County Department of Youth Development (DYD), IOW is responsible for the coordination of individualized, developmentally appropriate interventions for Youth who come into contact with law enforcement or are at risk for further involvement with the criminal justice system in Los Angeles County. Referrals are made by the DYD, local law enforcement agencies, courts, the District Attorney’s Office, or Probation of youth under the age of 18. Self referrals are not allowed under contract. 


Under the direct guidance of the Senior Case Manager, the Case Manager will help expand IOW services including case management, workshops, programming inside incarceration facilities and communities, and serve as a mentor for all IOW clients. The Case Manager will wear many hats while providing day-to-day program and administrative support to their team to ensure high quality case management and programming to at-risk, foster youth, currently/formerly incarcerated youth, and youth diverted from the justice system. The Case Manager will be an innovative, resourceful and effective person who possesses strong initiative, sound judgment, and constructive interpersonal skills to achieve personal and team goals and any interns possibly under their management. He/She/They will be responsible for ensuring personal and team adherence to providing healing and trauma informed care that is asset-driven and aimed at the holistic restoration of a youth’s individual wellbeing, while recognizing the profound impact of trauma on youth. The Case Manager will be responsible for continuous training to enhance their practices and services that promote resilience and healing from traumatic experience and environments, in culturally grounded contexts that view healing as the restoration of identity, shared experience, community, and a sense of belonging. 


Responsibilities and Duties


In direct guidance of the Senior Case Manager, the Case Manager will be responsible for:


  • Providing trauma-informed and strength-based case management and counseling services to IOW clients including at-risk, high-risk, currently and formerly incarcerated, foster youth, and clients from the youth diversion program. 

  • Developing an individualized service or care plan with each youth indicating short and long term goals 

  • Connecting clients with linkages based on individual needs and maintain current knowledge and list of community resources and services available to assist and rehabilitate juveniles and their families.

  • Performing intake interviews and needs assessments that assess youth needs based on school, police, and/or court reports; identifies a variety of resources and methods to help juveniles avoid committing more crimes and provides opportunities to assist them in becoming responsible citizens.

  • Building rapport and work towards developing a supportive and trusting relationship 

  • Meeting on a weekly basis at the office, youth’s school, or home to provide one-on-one mentoring support, complete assessments, make referrals to community partners and services 

  • Monitoring personal and team progress of each youth on their individual service place 

  • Keeping detailed case notes and records of all interactions, including the youth, family members, and service providers, especially in required databases 

  • Coordinating a variety of services such as crisis intervention, educational services, family counseling, parenting skills, and youth mentoring

  • Conducting workshops in incarceration facilities, orientations, trainings, Writing Circles, life skills workshops, career readiness trainings, and job placement clinics

  • Assisting with special projects and fundraisers

  • Recruiting new clients to IOW through community outreach efforts, visiting incarceration facilities, working with partner organizations and networks, and promoting the Alumni and Diversion Programs 

  • Acting as liaison with juveniles, their families, the courts, and other involved agencies.

  • Establishing and maintains detailed, confidential records for each child; evaluates behavior during probation and makes related recommendations to DYD, law enforcement, or courts 

  • Speaking to the general public and community groups about juvenile delinquency; educates and informs the community on youth programs and services available in the area.

  • Actively participate in and recruit IOW alumni and diversion youth for all IOW pro-social activities

  • Performing other duties as assigned to meet the needs of of the organization




  • Masters in Social Work, Criminal Justice, Behavior Sciences, Social Justice, Sociology or Psychology is preferred. Bachelor’s Degree Required. In combination with lived experience is preferred. 

  • 3 years minimum of case management experience with a proven track record of meeting personal and team goals in case management service delivery 

  • Demonstrated success in working with at-risk youth

  • Demonstrated self-starter with excellent organizational and time management skills 

  • Excellent verbal and written communication skills 

  • Excellent interpersonal skills to effectively interact with internal management and staff, as well as volunteers, constituents, Board members and representatives from the public and private sectors 

  • Ability to work independently using sound judgment and problem-solving skills

  • Ability to prioritize multiple assignments and respond to a variety of requests 

  • Strong team orientation and demonstrated ability to thrive in such an environment 

  • Strong computer skills, including proficiency with Microsoft Office products (Outlook, Word, Excel and PowerPoint) and Internet research 

  • Knowledge of existing programs available to incarcerated and formerly incarcerated youth, as well as current challenges and issues faced by this population

  • Proven ability to quickly assimilate information to develop and implement solutions that address needs of constituents, service gaps, and resource constraints 

  • Bilingual skills (English/Spanish) are strongly preferred. 

  • Night and weekend hours may be required.

  • Valid California Driver’s License – Class C and car insurance; driving to juvenile facilities and service providers will be required. 

  • Pass Los Angeles County background and fingerprint clearance. Applicants may be rejected or terminated based on an unacceptable background check. 


InsideOUT Writers is an Equal Opportunity employer committed to workforce diversity. 

Interested candidates are required to submit a cover letter and resume to, subject line “Case Manager, Youth Diversion Services– Your Last Name, First Initial.” 

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